Operations Manager
ICS

Elis is an international multi-service provider, offering textile, hygiene, and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future:  connecting us, our clients, and our planet

The Operations Manager will lead and improve production processes to meet functional objectives supporting the site and Company Business/Improvement Plan. They will collaborate with engineering, service, textile, and logistics teams to enhance site effectiveness, ensuring compliance with legal Health & Safety and GDPR requirements.

Key Responsibilities:

• Implement Elis Production Essentials.
• Ensure compliance with Health & Safety policies.
• Manage customer deliveries, controlling cost and quality.
• Organise plant management structure according to capacity and budget.
• Drive continuous improvement and implement projects.
• Forecast volumes and resource needs, manage budgets, and resolve variances.
• Act as GM in their absence.
• Develop strategic plans for operational activities and capital requests.
• Lead, manage, and develop all employees.
• Foster a "One Team" culture by resolving departmental issues promptly.
• Report performance with recommendations for improvements.
• Contribute to environmental impact reduction (e.g., energy usage).

Knowledge and Skills:

Essential:

• Proficient in IT (email, MS Office, Project, Excel, PowerPoint).
• Effective communicator with direct people management experience.
• Ability to listen, influence, and build effective teams.
• Experience in leading, motivating, and recruiting high-performance teams.
• Proactive, customer-focused approach.
• Strong problem-solving skills.
• Ability to plan, organise, and delegate through teamwork.
• Flexible with working hours.
• Financial knowledge for budgeting and forecasting.
• Analytical skills for data interpretation and continuous improvement.
• ERP systems experience.
• Attention to detail.

Desirable:

• Lean (Six Sigma) methodologies experience.

Education/Experience:

• Proven experience in production, supply chain, or service management.
• Degree-level education or equivalent, or a track record in lean manufacturing/process industry.
• NEBOSH certificate or country equivalent qualification desired.
• Experience in implementing continuous improvement programmes.

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• Life Assurance
• Private Medical

• £50,000 - £55,000 DOE
• National structure to facilitate ambition.
• Competitive Salary plus bonus
• Working with a great team