Director of Key Accounts
National Remit

We are seeking a high-calibre Director of Key Accounts to lead the strategic direction, growth, and retention of our national accounts’ portfolio. This is a leadership role suited to someone who can blend strategic oversight with operational depth and is as comfortable in the boardroom as they are on the ground with clients and teams.

You will lead a team of experienced Key Account Managers and take responsibility for a portfolio of high-value contracts across the UK, you will encourage a collaborative culture across functional heads, and C-suite stakeholders, while ensuring we continue to deliver exceptional service and customer value.
 

• Leadership & Development: Lead, coach and mentor a high-performing team; instil accountability, a growth mindset, and collaboration.
• Strategic Account Leadership: Support the Key Account team, drive performance across national accounts, ensuring strong service delivery, profitability, and long-term growth.
• Growth within Existing Accounts: Identify and execute upsell and expansion opportunities and proactively manage risk and retention strategies with the team.
• Customer-Centric Engagement: Build compelling value propositions; lead high-impact and high risk customer negotiations that balance commercial outcomes with customer satisfaction.
• Operational & Commercial Integration: Partner closely with operations to align service delivery with contractual commitments; not just commercial—fully integrated thinking.
• Financial Ownership: Full P&L responsibility for a multi-million pound budget; manage forecasting, financial modelling, and the impact of customer demands on margin.
• Data-Driven: Interpret complex data, model commercial scenarios, and deliver a narrative that inspires both customers and internal teams.
• Stakeholder Collaboration: Act as a linchpin across the business—driving alignment with GMs, senior leadership, and cross-functional teams.
•  Project Management: Oversee the delivery of strategic customer initiatives and projects, ensuring scope, timelines, and commercial objectives are met.
• Debt, DSO & Contract Oversight: Ensure tight control over contract performance, cash flow, and service delivery KPIs.
   

• Proven experience leading national or key accounts in a service-led business.
• Strong strategic and operational acumen—you can zoom in and out as needed.
• Excellent negotiation and commercial judgement with a strong understanding of P&L and budgetary control.
• Advanced Excel skills—can interpret data and model complex scenarios.
• Inspirational leadership— align diverse stakeholders, and bring people on the journey.
• Demonstrable ability to coach and develop teams to high performance.
• High adaptability in communication style—influences effectively across all levels.
• Strong project and contract management background.
• Deeply customer-focused with a passion for building lasting partnerships
   

• 33 Days Holiday
• Car Allowance
• Company Pension
• Employee Assistance Programme
• Life Assurance
• Private Medical

• Market-leading package OTE c£110,000
• Comprehensive package including:
• Pension
• Healthcare
• Performance-linked incentives