Customer Service Administrator
Supply Chain

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!

Are you a people person with a passion for helping others? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you!

We’re looking for a dedicated and enthusiastic Customer Service Administrator to be the friendly voice and helpful hand to our UK sites. This is a fantastic opportunity to work with a friendly and supportive team and make a real impact in Elis.

As a Supply Chain Customer Service Administrator, you will need to ensure accurate and timely processing of all transactions within the Supply Chain Customer Service team. This role includes placing orders to third party suppliers for direct delivery to our sites, intercompany orders and manually placing orders via a third-party logistics and warehousing supplier for direct delivery to our sites / laundries as well as supporting the setup of supplier master data. To ensure accurate and timely processing of all internal customer orders, such that excellent service provision is possible, to meet the demands for Textiles from the laundries. You will be expected to provide an excellent customer care experience in meetings with customers and colleagues. Execute on customer issues (such as complaints) The ability to be flexible is a must.

•    Displays a customer centric mind-set, with regards to service and problem solving
•    Good communication, listening and people skills
•    Ability to multi task and keep cool in heated situations
•    Planning skills, structured and self-driven 
•    Work closely with the Account Managers and liaise with agreements 
•    Raise detailed, accurate call logs in response to customer contact and circulate them as necessary, ensuring all daily customer requirements are received and actioned.
•    Ensure that the requirements of the Data Protection Act are adhered to.
•    To identify any added value opportunities and pass this to the sales team.
•    Debt Management
•    Flexible and able to react quickly to the needs of the customer
•    Excellent PC literacy (word, excel, internet, outlook)
•    Patient, polite and courteous
 

• 29 Days Holiday
• Employee Assistance Programme
• On-site Parking

A competitive Salary of circa £25,000 along with an exciting career with a company that supports development and ambition.