Framework New Business and Account Development Manager
Birmingham

We are looking for a highly motivated and commercially astute Framework Manager to join our dynamic national operations team. This is a pivotal hybrid role, focusing on the management, development, and optimisation of national framework agreements across various sectors. The successful candidate will play a key part in driving operational excellence and ensuring the continued growth and success of our framework portfolio.

Your focus will be on New Business Hunting, ggenerating multiple agreements, and growing a portfolio of existing key accounts.

As our Framework Manager, you’ll be responsible for:

• Leading the management, integration, and optimisation of national framework agreements to ensure contractual compliance and service excellence.
• Developing strong relationships with key stakeholders within framework providers, ensuring effective collaboration and long-term success.
• Working closely with internal teams, including sales, operations, and support, to ensure that frameworks are executed seamlessly and efficiently.
• Developing and implementing strategies for continuous improvement within the framework portfolio.
• Representing the business at senior levels with key external stakeholders and at sector-specific events.
• Leading the full lifecycle of framework management, from securing new agreements to ensuring ongoing success and expansion within existing frameworks.
• Ensuring operational teams meet service-level agreements (SLAs) and maintain high standards of delivery across frameworks.
• Driving cost-effective solutions and identifying opportunities for upselling and cross-selling within framework agreements.
• Analysing performance data and customer feedback to implement improvements and identify growth opportunities.
• Collaborating with cross-functional teams to develop scalable and sustainable solutions that align with strategic business goals.
• Delivering accurate reporting, including monthly performance reviews and forecasts on framework developments.
• Overseeing the mobilisation of new national frameworks, ensuring seamless implementation and a proactive approach to account development.

• Proven experience in managing national framework agreements within the private or public sector.
• Strong background in operations management, with a focus on framework and contract management.
• Exceptional communication, influencing, and negotiation skills, with experience engaging senior stakeholders.
• Commercially savvy, with a balance of strategic thinking and hands-on execution.
• Excellent analytical skills and the ability to develop and implement data-driven strategies for continuous improvement.
• Advanced skills in Excel and PowerPoint, with overall strong IT literacy.
• A degree or NVQ Level 5 (or equivalent experience).
• Willingness to travel nationally up to 4 days per week.

• Company Car
• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• Life Assurance
• Private Medical

• Competitive salary package: £45,000 – £55,000 + performance-related bonus.
• Company car or car allowance.
• Hybrid working structure with flexible autonomy.
• Genuine progression opportunities in a national organisation.
• Supportive, collaborative, and ambitious culture.