UK Implementation Manager
Birmingham

As UK Implementation Manager, you will be responsible for the successful planning, coordination, and execution of new national contracts across multiple customer sites. You’ll play a pivotal role in ensuring seamless transitions from sales to mobilisation to service, working closely with cross-functional teams, clients, and operational sites to deliver high-quality mobilisation projects on time and within budget.

• From the point of sale – take over and lead end-to-end mobilisation of new and renewal national contracts, ensuring all operational, logistical, and service elements are in place prior to go-live.
• Develop and manage detailed mobilisation plans, including timelines, resource allocation, risk mitigation, and stakeholder communications.
• Act as the main point of contact for internal and external stakeholders during mobilisation phases.
• Conduct site visits and audits to assess readiness and identify bespoke customer requirements. Coordinate with production, logistics, customer service, sales and HR teams to ensure a joined-up approach to mobilisation.
• Ensure all health & safety, compliance, and service level agreements are understood and embedded across sites.
• Track and report mobilisation progress to senior management, highlighting risks, challenges, and key milestones.
• Oversee the training and onboarding of staff involved in new contracts at plant level to ensure they understand service expectations and operational standards.                   
• Continuously improve mobilisation processes and contribute to standardisation across the business.

• Proven experience in contract mobilisation, project management, or operational rollouts—ideally within the workwear, laundry, or facilities management sectors.
• Strong project management skills, including the ability to juggle multiple projects and meet tight deadlines.
• Excellent stakeholder engagement and communication skills. Strong problem-solving ability and attention to detail.
• Ability to work independently, travel nationwide, and adapt to varied customer environments.
• Understanding of service delivery, logistics, supply chain and operational KPIs in a multi-site setting.
• Able to manage and coordinate multiple teams to achieve a common goal Full UK driving licence.

• 33 Days Holiday
• Company Car
• Employee Assistance Programme
• Life Assurance
• Private Medical
• Company Pension

• Attractive package and career oppoutunities 
• Company Car
• Private Medical
• Company Pension
• 33 days Holiday