Customer Relationship Advisor
ICS

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.

In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions—supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers' operational efficiency.

Your Mission at Elis

We’re looking for a Customer Relationship Assistant to join our ICS team at our Fakenham site to deliver exceptional customer service while supporting Account Managers in strengthening client relationships.

We’re looking for a Customer Relationship Assistant to join our ICS team at our Fakenham site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement.

About the role
A fast-paced, varied role for someone who enjoys building relationships, solving problems, and making an impact.

What you’ll be doing

• Supporting and strengthening relationships with a range of customers.
• Handling customer communications across email and phone in a clear, professional way
• Working with Operations and Service teams to support growth and performance
• Supporting colleagues through collaboration, coaching, or sharing knowledge
• Getting involved in projects that improve service and processes

What you’ll bring

• A customer-focused mindset and strong people skills
• Clear communication, both written and verbal
• Confidence using Microsoft Office
• Ability to manage your time, priorities, and workload
• Experience in sales, service, or admin is useful, but not required

• 29 Days Holiday
• Employee Assistance Programme
• On-site Parking

What's on offer?

• 29 Days Holiday
• Employee Assistance Programme
• On-site Parking

• Clear career progression within a multinational organisation
• Ongoing training and development opportunities