Supply Chain Customer Service Team Leader

  • Andover - Supply Chain
  • Full-time
  • Permanent

About a career with Elis

At Elis, we are a global leader in circular workplace services, providing textile, hygiene and facility solutions to customers across a range of industries. Our Supply Chain team plays a vital role in ensuring products, services and customer requirements are delivered efficiently across our UK network.

We are looking for a Supply Chain Customer Service Team Leader to lead our Customer Service team, ensuring high service standards, operational efficiency and continuous improvement. Reporting to the Supply Chain Service & Projects Manager, you will be responsible for supporting team performance, process compliance and customer satisfaction.

Your Mission at Elis

  • Lead and support the day-to-day activities of the Customer Service team.
  • Manage workloads, priorities and resource planning.
  • Act as the first point of escalation for customer service and operational issues.
  • Coach, develop and motivate team members through regular feedback and training.
  • Monitor service performance and ensure KPIs are achieved.
  • Identify process improvements and implement corrective actions where required.
  • Ensure adherence to operational procedures and quality standards.
  • Support recruitment, onboarding and ongoing development of team members.
  • Assist with Supply Chain projects, reporting and continuous improvement initiatives.

    • What will make you stand out?

  • Previous experience in a Team Leader or Supervisory role within Customer Service, Supply Chain or a similar operational environment.
  • Strong leadership, coaching and people management skills.
  • Excellent communication and customer service abilities.
  • Experience monitoring KPIs and driving performance improvements.
  • Strong problem-solving and root cause analysis skills.
  • Good knowledge of order management and customer service processes.
  • Competent Microsoft Excel skills.
  • Experience using AX or similar ERP systems is desirable.
  • Educated to A-Level standard or equivalent.
  • Experience in Supply Chain, Procurement Administration or Import/Export would be advantageous.

    • What's on offer?

    • On-site Parking
    • Employee Assistance Programme
    • 29 Days Holiday
  • Salary Offering of up to £32,000
  • The opportunity to join a leading international organisation.
  • A collaborative and supportive working environment.
  • Ongoing training and development opportunities.
  • The chance to make a real impact within a growing Supply Chain function.
  • Competitive salary and benefits package.
  • Opportunities for career progression within Elis.

    • Interested?

    Then apply online! Your contact person:

    Sophia Redpath
    Recruitment Advisor
    Tel: sophia.redpath@elis.com
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