Account Manager

Elis is an international leader in circular services, providing textile, hygiene and facility solutions to businesses across the UK and beyond. We help our customers focus on what they do best by delivering reliable, sustainable services that support their operations every day.

We are looking for an Account Manager to join our team in Acton, supporting a portfolio of customers.

This is a varied and customer-focused role where you will build strong relationships, ensure excellent service delivery, and identify opportunities to grow and develop accounts. You’ll play a key role in retaining customers while acting as their trusted partner within Elis.

• Manage and develop a portfolio of hospitality customer accounts
• Build strong, long-term relationships and act as the main point of contact
• Drive customer retention through proactive account management
• Identify opportunities to grow accounts and expand service offerings
• Monitor account performance, analyse trends and provide insights
• Work collaboratively with internal teams to deliver outstanding service
• Resolve customer queries and issues quickly and effectively
• Support pricing reviews and ensure commercial viability

• Experience in account management, sales or customer service
• Strong relationship-building and communication skills
• A proactive, customer-first approach
• Commercial awareness with the ability to identify growth opportunities
• Good organisational skills with strong attention to detail
• Confident using Microsoft Office and working with data
• A positive, adaptable attitude in a fast-paced environment
• Driving licence essential

Experience within hospitality or a service-led industry is beneficial but not essential.

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• Life Assurance
• On-site Parking
• Private Medical
• Car Allowance

• Join a global organisation committed to sustainability and innovation
• Be part of a supportive and collaborative team
• Opportunities for career development and progression
• Make a real impact supporting our customers and their businesses