Onboarding Manager

Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future:  connecting us, our clients and our planet.

We are recruiting for the role of an Onboarding Manager who will be responsible to ensure the management of efficient and effective management of all Installations, including New Business & Renewals in line with business KPI’s, meeting both the customer expectations and business revenue realisation. You will be expected to project manage the contractual process right from customer signature through the various stage gates through installation and then business as usual and be the point of contact throughout the onboarding process for all customer interactions driving a positive customer experience.

Key Responsibilities:

• Training, developing, and Managing team performance of the CSC/Measurer and Installers.

• Striving to accelerate the installation of new business to support quicker revenue realisation. Revenue Management:

• Accountable for tracking and management of the textile and revenue budget.

• To be the project owner of all installations and ensure compliance against the Stage Gate KPI’s in line with business standards. Customer Management:

• To manage and co-ordinate the contract review process with internal stakeholders in line with business standards.

• To identify actions derived from the contract award, and ensure the relevant stakeholders, close actions as per the StageGate process.

• To review and understand the contractual obligations for the service delivery.

• To be a liaison between client and all internal stakeholders ensuring consistency, and standardisation of working processes.

• Forging stringent relationships with internal stakeholders and leading the weekly installation meeting with relevant departments.

• Work directly with Supply Chain to ensure garments are ordered, tracked and delivered in line with the StageGate Checklist process.

• Requirement to coordinate, visit and oversee Customer Mobilisations as and when required at the Customer Premises.

• To oversee and support as required; due diligence capturing noticeable points for escalation, and identification of process to be documented and shared with Account Managers, Operations, Logistics and Service.

• Minimum 3 years’ experience of mobilisation of contracts within a service industry. • Advanced Microsoft excel knowledge.

• Ability to analyse data, produce process reports, Gantt charts and financial spreadsheets.

• Experience of forecasting, revenue and cost spend.

• Strong commercial awareness.

• Strong, effective, and competent communicator and presenter.

• Ability to communicate clearly both verbally and in writing

• Prince 2 Practitioner or equivalent project management desirable

• Full Clean UK Driving Licence

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• On-site Parking
• Private Medical
• Life Assurance

•    National structure to facilitate ambition.
•    Company Pension
•    Private Medical
•    Working with a great team