Customer Relationship Assistant
Sales

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!

The Administrator is responsible for providing comprehensive administration support to the Care Homes team, assisting in the basic general administration for mobilisation and implementation of new accounts and ongoing customer management for Bridgwater specialist residents clothing service.

• Dealing with all communication relating to Residents Clothing via telephone, email and in person effectively and efficiently, and manging clear filing system of all comms.
• Monitor and manage Resident numbers for all Care Home Resident Clothing customers to ensure accurate numbers are recorded in our systems on a weekly basis so that accurate numbers are tracked and billed correctly
• Manage new resident/ leaver process in terms of generating new mesh bags and updating resident lists regularly and confirming leavers with the customer when mesh bags are returned to ensure operations run smoothly
• Manage communication between Operations team and customer to provide excellent customer experience, facilitate quality feedback on clothing submissions and resolve any quality issues that arise
• Communicate effectively to customer on behalf of operations team when unusual items are received in the plant/ items not suitable for washing etc and resolve any issues
• Manage and follow up on customer queries and questions in timely manner. Both internally and externally.
• Setting up on new accounts in Bridgwater with correct resident numbers.
• Customer site visits for onboarding new customers, providing training for customers in bagging and mobilisation.
• Initial point of contact for new business, obtaining information from customers on onboarding satisfaction and ongoing customer satisfaction
• Management of invoices and outstanding debts for assigned site.
• Act as first point of contact for Customers for resident clothing queries, and escalate as required to ensure appropriate resolution for issues raised
• Providing Resident number information for finance/ Facto process and verification of invoicing as part of month end process
• Generating any manual invoices required and keeping appropriate records of backing data to support accurate manual invoicing
• Responsible for ensuring the weekly and monthly payroll processes are in place and all hours / payroll related information is processed accurately in a timely manner to agreed deadlines. Where relevant oversee / manage payroll administrator/administration
• Identify opportunities for continuous improvement
• Any other reasonable requests from the Care home Team.

• Good working knowledge of Microsoft Office and use of other computer systems e.g CRM
• Excellent communication skills (verbal and written) and the ability to build good customer relationships
• Highly customer focused.
• Good Time management and organisational and multitasking skills.
• Pro-active and solution oriented, with ability to work on own initiative.
• Flexible and able to react quickly to the needs of the customer & Elis.
• A team player who willingly collaborates with peers and assists others
• Driver’s license.

• 29 Days Holiday

• Salary: circa £27,700 per annum

• Clear career progression within a multinational organisation

• 29 days holiday (including bank holidays)

• Ongoing training and development opportunities

• Be part of a company committed to sustainability and the circular economy

• A supportive team environment where your ideas and contributions matter