Customer Service Advisor
Full-time | Remote Working | Site travel | Permanent employment
- Coventry
- Full-time
- Permanent
About a career with Elis
About Elis
At Elis, we're more than a leading provider of textile, hygiene and facility services. We're an international business helping organisations across a wide range of industries operate safely, efficiently and sustainably. With a presence in 31 countries and nearly 59,000 employees worldwide, we offer the strength and stability of a global organisation, combined with the opportunity to make a real impact and build a rewarding career. Our people are at the heart of our success. We believe in creating an environment where everyone feels valued, supported and empowered to succeed. From investing in professional development to recognising individual contributions, we're committed to helping our people grow and achieve their ambitions. We're proud of the recognition we've received for our commitment to people, sustainability and responsible business practices: Whether you're building your career in operations, engineering, logistics, sales or one of our support functions, you'll be joining a business that values teamwork, encourages new ideas and provides opportunities to develop and progress. At Elis, you're not just joining a business. You're joining a team where your contribution matters and your career can grow.
The Opportunity
We are looking for a Customer Service Advisor to join our team at our Coventry site.
This is a varied, customer-focused role where you'll play an important part in delivering an excellent experience for our customers, building strong relationships and ensuring queries or issues are resolved effectively.
This isn't purely a desk-based customer service position. You'll work across both the office and out in the field, meeting customers face-to-face and working closely with colleagues across our service teams. You'll support with everything from resolving customer queries and complaints through to site visits, product fittings, stock checks and helping customers get the best from the services we provide.
What You'll Be Doing
You'll take ownership of the customer experience and act as an important link between our customers and our operational teams. Your responsibilities will include:
- Managing and following up customer queries promptly and professionally, working with both internal teams and customers.
- Taking ownership of customer complaints, including attending customer locations where required to help achieve a positive resolution.
- Coordinating solutions and following up with customers to ensure issues have been resolved effectively.
- Building strong relationships with customers and understanding their individual service requirements.
- Providing customers with guidance and education on the services and products available to them.
- Supporting customer renegotiations where required.
- Carrying out employee garment sizing and fittings at customer locations.
- Completing rental stock checks and supporting locker installations and clear-outs.
- Capturing and sharing Voice of the Customer (VOC) feedback to help us continuously improve our service.
- Identifying opportunities to grow existing customer relationships in line with agreed targets.
- Working collaboratively with our service teams to deliver excellent customer outcomes and achieve shared performance targets.
What We're Looking For
We're looking for someone who genuinely enjoys working with customers and is comfortable taking ownership when something needs resolving.
You'll ideally bring:
- Previous experience within a customer service, account management or sales-focused environment.
- A genuinely customer-centric approach.
- Strong communication and listening skills.
- Confidence dealing with customer queries and challenging situations in a calm and professional manner.
- A proactive, solution-focused approach to problem solving.
- Strong organisation and planning skills.
- The ability to manage multiple priorities effectively.
- A self-motivated approach and willingness to take ownership.
- A willingness to learn and develop your skills.
- A full driving licence, as the role involves visiting customer locations.
What We Offer
As part of Elis, you'll join a supportive and established international business where your contribution is valued.
We offer:
- A competitive salary
- Training and ongoing development
- Opportunities to progress your career within Elis
- The stability and opportunities that come with being part of an international organisation
- A supportive working environment where your ideas and contribution matter
- 29 Days Holiday
- Car Allowance
- Company Pension
Interested?
Then apply online!