Customer Service Manager
- Inchinnan
- Full-time
- Permanent
About a career with Elis
About Elis
At Elis, we're more than a leading provider of textile, hygiene and facility services. We're an international business helping organisations across a wide range of industries operate safely, efficiently and sustainably. With a presence in 31 countries and nearly 59,000 employees worldwide, we offer the strength and stability of a global organisation, combined with the opportunity to make a real impact and build a rewarding career. Our people are at the heart of our success. We believe in creating an environment where everyone feels valued, supported and empowered to succeed. From investing in professional development to recognising individual contributions, we're committed to helping our people grow and achieve their ambitions. We're proud of the recognition we've received for our commitment to people, sustainability and responsible business practices: Whether you're building your career in operations, engineering, logistics, sales or one of our support functions, you'll be joining a business that values teamwork, encourages new ideas and provides opportunities to develop and progress. At Elis, you're not just joining a business. You're joining a team where your contribution matters and your career can grow.
The Opportunity
We have an exciting opportunity for an experienced Customer Service Manager to join our team at our Inchinnan site.
This is a key role within the operation, leading our Customer Service team and ensuring we continue to deliver an exceptional experience for our customers.
You’ll be responsible for building strong, long-term customer relationships, driving retention and ensuring we deliver against our commercial objectives. Working closely with our Operational and Sales teams, you’ll also identify opportunities to develop existing accounts, improve service and support continued business growth.
It’s a great opportunity for an experienced customer service leader who enjoys being close to both customers and operations and wants to make a visible impact within a fast-paced environment.
What You'll Be Doing
- Leading, supporting and developing the Customer Service team.
- Championing a customer-centric culture and delivering consistently high standards of service.
- Building strong and proactive relationships with customers to understand their current and future needs.
- Managing customer accounts to support retention, revenue and profitability.
- Delivering against quarterly and annual targets.
- Monitoring customer usage against forecasts and communicating significant variances.
- Working collaboratively with Sales to identify growth opportunities within our existing customer base.
- Reviewing the commercial performance of accounts and recommending improvements or additional services.
- Monitoring customer satisfaction and account performance.
- Proactively identifying and resolving issues before they impact the customer.
- Managing complaints and challenging situations calmly and effectively.
- Ensuring customer information is accurate and maintained within our ERP systems.
As our Customer Service Manager, you’ll take ownership of the customer service function at Inchinnan. Your responsibilities will include:
What We're Looking For
We’re looking for an experienced customer service professional who combines excellent relationship-building skills with a strong commercial and operational mindset.
You’ll ideally bring:
- Previous experience in a Customer Service Management, Account Management or similar customer-focused role.
- Experience of leading and developing a team.
- Excellent communication and relationship-building skills.
- Strong customer service and problem-solving skills.
- The ability to manage complaints and challenging situations effectively.
- Strong organisational and time-management skills.
- A proactive, flexible and solutions-focused approach.
- The ability to collaborate effectively across Operations, Sales and other departments.
- Strong attention to detail and a focus on delivering results.
- Good IT skills, including Microsoft Office.
- Experience or a good understanding of ERP systems.
What We Offer
At Elis, we believe great people should be recognised, supported and given the opportunity to grow. In return for the impact you’ll make, you’ll receive a strong benefits package and the opportunity to build a long-term career within an established international business.
We offer:
- Competitive salary – recognising your experience and the importance of the role
- 25 days’ annual leave plus bank holidays – giving you time to switch off and recharge
- Private medical cover – supporting your health and wellbeing
- Company pension – 5% employer contribution alongside 5% employee contribution
- Life assurance – providing additional peace of mind for you and your family
- Investment in your development – with ongoing training and opportunities to grow your skills and leadership capabilities
- Genuine career progression – with opportunities to develop your career across Elis in the UK and our wider international business
- Long-term stability – joining an established, successful international organisation
- A role where you can make an impact – with the autonomy to build strong customer relationships, drive retention and influence commercial performance
- A supportive, collaborative culture – where your ideas, expertise and contribution are valued
- 33 Days Holiday
- Private Medical
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Interested?
If you’re passionate about customers, commercially minded and enjoy building relationships that make a genuine difference, we’d love to hear from you.
Then apply online!
- Monday to Friday 40 hour working week.