Office Administrator
Acton

Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their wellbeing in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and the planet. 

We’re looking for a proactive and organised Office Administrator to provide accurate, effective and professional administration and excellent customer service and ensure the smooth running of our site in Acton.

• To develop strong relationships with customers and colleagues and to provide first line support to both.
• To accurately record customer orders via phone or email and proactively, promptly and efficiently deal with any customer queries, keeping them informed of developments in order to achieve customer satisfaction.
• To promptly and courteously notify customers of shortfalls on their deliveries.
• To promote Connect ordering and deal with any Connect queries.
• To provide accurate and timely data entry, manipulation and retrieval, including payroll data and customer charges.
• To identify and appropriately and professionally escalate any problems / issues which need management intervention.
• To undertake reception duties as required.             
• To maintain customer and staff confidentiality and to work to company policies and procedures.

• Previous experience in an administrative or office support role.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal abilities with a professional telephone manner. 
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Attention to detail and a proactive approach to problem-solving.

• 29 Days Holiday
• Employee Assistance Programme

We offer a salary of up to £27000 DOE per annum and the opportunity to work for a company that offers many development opportunities, has a national structure to facilitate ambition and offer a friendly and supportive working environment.