Credit Controller
ICS

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.

In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions—supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers' operational efficiency.

We’re looking for a Credit Controller to join our ICS team at our Fakenham site and is responsible for the Credit Control department in the department. This includes ensuring appropriate control of debtors and creditors to minimise the business economic losses and responsible for all general administration

This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills.

• To ensure that the company operates in line with all legal requirements including Health & Safety and General Data Protection Regulation (GDPR) requirements at all times.
• To ensure that the company’s vision, values and policies and procedures are adhered to at all times. • Ensure that department tasks are conducted correctly and on time.
• Manage debt and retention in accordance with commercial terms.
• Achieve target daily calls to customers and resolve customer issues effectively and efficiently.
• Produce reports for Country Unit Credit Control.
• Develop, implement and maintain guidelines for internal/external customer relations in the Credit Control department.
• Ensure optimal utilisation of qualitative and quantitative resources in the department.
• Report salaries, payments and absence to the salary office.
• Actively participate in creating a good and attractive work environment through the Company Values.

• Good Commercial skills.

• Very service minded focusing on first level resolution.

• Excellent communications skills.

• Knowledge of Commercial terms, Company Policy, Standards and Work Instructions.

• Knowledge of all relevant equipment to perform duties.

• Able to understand and interpret all published Standards, Policies and Work Instructions relevant to the Sites operation.

• Ability to manage upwards to deliver customers’ requirements.

• 29 Days Holiday
• Employee Assistance Programme
• On-site Parking

• Clear career progression within a multinational organisation

• 29 days holiday (including bank holidays)

• Ongoing training and development opportunities

• Be part of a company committed to sustainability and the circular economy

• A supportive team environment where your ideas and contributions matter